FAQ/Help

What is returnable and what is not?

If an item has been altered, it is not returnable. Alterations include but are not limited to hemming, striping, shirt zippers, changing pocket flap or epaulet color, and applied patches. If you would like to return or exchange and item, please return the new item with tags still attached within 14 days of receipt. It is also requested that a RETURN AND EXCHANGE PROCEDURE form accompany the return.

Where have you been all my life?

This is a commonly asked question by customers who have had a poor experience with their old uniform store. We are happy to give them a hug, pat their back, and whisper... "it's ok, we're here now." We understand it's rare to find a company with personality, but you've found it. We love to answer the phone and really talk to our customers. With the number of details that make up a good looking uniform, it's no surprise that the "website only" guys are failing. We invite you to come into our store, call, fax, email, or order on our website. All these channels are connected, so you can feel good about your order.

What can I find at BALCO Uniform?

With hundreds of manufacturers at our fingertips, we offer a large variety of product for the professional in a uniform. We serve many different uniform industries including Law Enforcement, Nurses, Chefs, Mechanics, Veterinarians, Dentists, Bartenders, Electricians Oilmen, Firemen, EMT's, Lab Scientists and more! We choose to carry the best brands possible and that means we have some of the best quality clothing, flashlights, knives, stethoscopes, footwear, body armor, headwear, & outerwear available to the general public.
We specialize in customizing uniforms for any industry with embroidery and sewing services. With our help, your staff will take pride in the way they look and represent your company.

What's the status of my order, when will my items arrive?

Everyday we order unique items for our customers. Our manufacturers typically get us product within a week or two. In the case of multiple items on an order, we'll typically hold in stock items until the backordered items arrive, then ship them all together. Custom items like body armor, badges, etc. can take longer, please feel free to give us a call on estimated availability times.

Do you accept purchase orders?

Yes, established accounts may send purchase orders, while new accounts can set up an account by speaking to one of our customer service representatives. Until then, we accept credit cards, checks, and cash. We are accustom to dealing with city, county, tribal, state, and federal government agencies.

What does it mean to be an Exclusive Uniform store?

There are big uniform stores who aren't great at customer service. There are small uniform stores who can't get access to the best products. Then there are websites that you've never heard of which creates a trust issue. An Exclusive Uniform Store like BALCO hits that sweet spot. We're just the right size to take care of the individual as well as the entire agency. We have a store front, warehouse, website, and great employees. After 30+ years of business experience we've earned the right to carry the top brands, and we have a rolodex of references to support our claims of having the BEST customer service.

Can I walk in and buy anything an officer can buy?

Some products in our store and in our manufacturer catalogs are considered “restricted”. That means the product is strictly for use by law enforcement officers. Examples would include badges, batons, and body armor. Restricted items require proof of identification and BALCO UNIFORM will take every precautionary measure to confirm the identity of new customers. BALCO UNIFORM Co. Inc. reserves the right to refuse service to anyone.

Are all of your products on the website?

No, BALCO Uniform has over 400,000 product SKU's that are available for purchase. We are constantly working to add as much of the latest and greatest gear as we can to the site and if there is something you would like to see but don't you can always email us to have it added!